Skyrexio Games Support

1. I bought "Remove Ads" and moved to a new device

Open the shop or the settings in the game and tap Restore Purchases. Use the same Apple ID or Google account that made the purchase.

Only "Remove Ads" ("No Ads" in Eat & Evolve) can be restored. Coins, boosters, unlimited lives and other items from packs are added to the game on the device where they were bought and do not move to another device.

2. A purchase did not arrive

Restart the game: a paid item that did not arrive is delivered when the game starts. For "Remove Ads" you can also tap Restore Purchases. If the item still does not appear, send us the order ID from your App Store or Google Play receipt at [email protected].

3. Refunds

Refunds are handled by the store. For the App Store use https://reportaproblem.apple.com. For Google Play open your order history in the Play Store app and choose Request a refund.

4. Lives

A lost level or career match uses one life. Lives come back over time, and you can also get a life by watching an optional ad or buy lives in the shop. In Badminton Arena, quick matches, the daily challenge and online matches do not use lives. In Gem Voyage, the Level of the Day does not use lives.

5. Online matches in Badminton Arena

Open Online in the game. For a random opponent, the game looks for a player on iPhone, iPad or Android; if the online service is busy, iPhone and iPad look for an opponent through Game Center among iPhone and iPad players. To play a friend, create a room and send your friend its code, or enter your friend's code; on iPhone and iPad you can also invite a Game Center friend (sign in to Game Center in Settings > Game Center). If no opponent is found within 45 seconds, the game offers a match against the computer, clearly marked as the computer.

Both players need the same version of the game: if the versions differ, the game asks you to update. If your opponent's connection is lost for more than 5 seconds, the match ends and you win; if your own connection is lost, the match is not counted. Closing the game or switching away from it for more than 4 seconds during an online match counts as leaving it: the match is recorded as a loss (after closing, the next time you open the game). A match already decided by the score ends with that score. A match in which the game data from your opponent does not follow the rules of the game is not counted for either player, and so is a match that both players leave at almost the same moment or that could not start on both devices. If playing with others becomes restricted on your device during a match, the match ends and is not counted. If you do not serve within 8 seconds, the game serves for you. On iPhone and iPad, leaderboards and achievements are shown in Game Center. Online play is available on iPhone, iPad and Android, not on the web and on computers.

6. Online arena in Eat & Evolve

Open Online on the map. Online play needs an iPhone signed in to Game Center (Settings > Game Center). Game Center finds players with the same version of the game, and empty places are taken by computer players with names generated by the game. If you host the match and leave, it ends for everyone; otherwise a computer player takes your place. Leaderboards and achievements are shown in Game Center from the button on the map. Online play is not available on Android.

7. My progress is gone

Progress is saved on your device. Deleting the game or clearing browser data removes it. If you change devices, progress does not move automatically (on CrazyGames it moves with your CrazyGames account when you are signed in), but "Remove Ads" can be restored with Restore Purchases.

8. Privacy settings and ads

In the mobile versions you can change your ad consent in the game settings under Privacy settings. In the CrazyGames version, ad consent is managed by CrazyGames on its website. Details are in the Skyrexio Games Privacy Policy.

To report an inappropriate ad, tap Report an ad in the game settings of the mobile versions, or write to us at [email protected] with the name of the game and a short description of the ad.